Refund Policy

All sales are final. Here is what that covers, and what we do instead when something goes wrong.

Last updated October 25, 2026

The short version

We don't offer refunds. Every purchase is final once its key is issued.
That includes game bans, detection, downtime and buying the wrong plan.
If something is wrong, open a ticket — we may fix it or extend your time instead.
A chargeback without contacting us first means a permanent ban.
Refund rights the law where you live gives you, and that can't be waived, still apply.

A summary to help you find your way. The full text below is what applies.

1.All sales are final

We do not offer refunds. Every purchase is final from the moment its license key is issued.

Keys are delivered instantly and give immediate access to digital software. Once a key has been issued it cannot be taken back, which is why this policy exists.

2.What this covers

No refund is given in any circumstance, including:

Changing your mind, or not using the time you bought
Buying the wrong product, plan or duration
The Software not running on your hardware or setup
A product being marked "Updating" or "Detected", or being discontinued
Your game account or hardware being suspended or banned
An HWID lock or reset request, including one we decline
Your license being revoked or your account banned for breaking our Terms of Service, including key sharing or tampering
Coins bought by resellers, and coins spent or lost in any way
Keys bought for or redeemed by someone else

3.Before you buy

Check the product page for system requirements and the current detection status on the Status page. If you are unsure whether a product suits your setup, ask on our Discord first — we would much rather answer a question than sell you something that will not work for you.

4.What we do instead

No refunds does not mean no help. If something is wrong, open a ticket on Discord and we will work through it with you. Depending on the problem, we may:

Help you get the Software running on your setup
Review an HWID reset if your hardware has changed
Extend your time where a product was unavailable for an extended period

These are decided case by case, at our discretion, and are never paid out as money.

5.Chargebacks

Filing a chargeback or payment dispute instead of contacting us results in an immediate and permanent ban from all Syntax services, including a hardware blacklist that stops future purchases activating on the same machine. A dispute filed without contacting us first is treated as fraud, and resolving it does not restore access.

Cryptocurrency payments cannot be reversed.

6.Your legal rights

This policy does not take away any right to a refund that the law where you live gives you and that cannot be waived. Where such a right applies to digital content, it generally ends once delivery has begun with your consent — which, for a license key, is the moment it is issued to you.

7.Contact

For any question about an order, open a ticket on Discord or email support@syntax.win with your order ID, which you can copy from the order page.