Refund Policy

We do not offer refunds. Every purchase is final from the moment your license key is issued.

License keys are delivered instantly and grant immediate access to digital software. Once a key has been issued it cannot be un-issued, which is why this policy exists. Please make sure a product is right for you before you buy — the product page lists the requirements, and our Discord is open if you want to ask first.

No refund will be issued in any circumstance, including but not limited to:

• Changing your mind after purchase
• Buying the wrong product, plan, or duration
• Being unable to run the Software on your hardware
• A product entering an "Updating" status following a game patch
• The Software being detected
• Your game account being suspended or banned
• Your license being revoked for a breach of our Terms of Service, including key sharing or tampering

No refunds does not mean no support. If something is genuinely wrong, open a ticket on Discord and we will work through it with you. Depending on the problem we may:

• Help you get the Software running on your setup
• Reset your HWID if your hardware has changed
• Extend your time where a product was unavailable for an extended period

Talk to us before you assume you are stuck. We would far rather fix the problem than leave you with something you cannot use.

Filing a chargeback or payment dispute will result in an immediate and permanent ban from all Syntax services, including a hardware blacklist that prevents future purchases from activating on the same machine.

If you have a problem with an order, contact us first. A dispute filed without any prior contact is treated as fraud.

For any question about an order, contact us through Discord.