Frequently asked questions

You receive a license key for the product and duration you selected. After payment is confirmed and the order is fulfilled, you can find your key in Dashboard → Orders. Redeem the key in Dashboard → Subscriptions to activate your access. Check the product's features, system requirements and current status before buying.

Sign in to the account you used for checkout, open Dashboard → Orders and select your order to view its status and delivered keys. Delivery follows payment confirmation. If your payment has completed but the key is still missing after a few minutes, open a Discord support ticket with your order details and payment proof. Keep payment details and license keys out of public chat.

Use the payment options currently shown in the product's checkout. Card and cryptocurrency checkout are available when those methods are enabled; the checkout shows the supported options for your order. If your preferred method is unavailable or a payment fails, contact Discord support before submitting another payment.

Read the System requirements section on the specific product page before purchasing. Supported Windows versions, processors and other requirements can differ between products. If anything is unclear, open a Discord ticket with the product name, your Windows version and your processor model so support can help you check compatibility.

For a new subscription, your license time starts when you redeem the key in Dashboard → Subscriptions. Purchasing an unredeemed key does not start its subscription timer. Once activated, the time runs continuously, including while you are offline. You can check your expiry date in Subscriptions.

Sign in to your Syntax account and open Dashboard → Subscriptions. Enter your license key and redeem it. Your subscription and expiry date will appear there after activation. A key can only be redeemed once. If you see an invalid or already claimed key message, check that you copied the full key and contact support if the issue continues.

Yes. Purchase another key for the same product and redeem it on the same Syntax account. If your subscription is still active, the new duration is added to its existing expiry date, so you keep your remaining time. If the previous subscription has expired, the new duration starts when you redeem the new key.

Syntax uses a hardware ID (HWID) lock to bind your account to a machine when you first use the loader. If you change PCs or hardware and cannot access your subscription, open a Discord support ticket. HWID resets are reviewed by support and are not self-service. Support verifies account ownership before clearing a lock. Do not share your account, key or loader with another person.

Sign in and open Dashboard → Downloads. You need an active subscription and an available loader release to download it. If downloads are unavailable, check your subscription expiry and the product's status, then contact support if you still need help. Use the download provided in your dashboard.

Open the Status page for the current status and last detection date of each public product. Check it before using the software, especially after a game update. Do not use a product marked Detected; if it is Updating or Testing, wait for the status to change or ask support for guidance. Status can change, so check the live page rather than relying on an older screenshot.

Check the Status page for product availability. Compensation for extended outages is reviewed and applied by staff; extra time is not automatically granted for every short update. If you believe your subscription was affected, open a Discord ticket with the product name and relevant dates. The Licensing guide and Refund Policy explain the current terms.

Use the Open a ticket button on this page to reach our Discord. Purchase issues, account recovery and HWID reset requests should be handled in a private ticket. Include your Syntax username, the product or order involved and a description of the problem. If you cannot access Discord, email support@syntax.win. Never share your password, license key or payment details in public chat.