How Licensing Works

A plain-language guide to Syntax keys, hardware locks, renewals, and support — so you know what you are buying before you check out.

Last updated: August 3, 2026

01What you receive

After a successful purchase you receive a license key. Redeem it in your dashboard under Subscriptions. The key unlocks that product for the duration you paid for (day, week, month, or Lifetime).

Delivery is automated. If a key does not appear within a few minutes, open a ticket on Discord with your payment proof.

02HWID lock

On first launch of the loader, your account is bound to that machine's hardware ID (HWID). The same key will not run on a second PC without a reset.

  • You get one free self-service HWID reset from Settings (with a reason).
  • Further resets require support — we verify ownership before clearing a lock.
  • Sharing a key or the loader to another person is a ban offence.

03Stacking and renewals

Redeeming another key for a product you already own adds time onto the existing expiry. It does not replace or wipe your remaining days.

When a subscription is about to expire, renew from the store (or Discord during a checkout outage) and redeem the new key the same way.

04Detection and downtime

Live detection status is on the Status page. If a product is marked Detected or Updating, check Status before launching.

Compensatory time for extended outages is decided by staff and applied to affected keys — it is not automatic for every short update window. See our Refund Policy for what is and is not covered.

05Support

Self-serve first: FAQ, Status, dashboard Settings (HWID), and Downloads. For purchases, account recovery, or extra HWID resets, open a ticket on Discord.

We never ask for your password in public channels. Staff will not DM you first to “verify” a payment.